Expiring CTA Ventra Cards may leave passengers on wrong side of turnstile

Date: 
01/02/2018
NewVentraCard

The original Chicago Transit Authority (CTA) Ventra Cards, issued in 2013, are expiring and can leave riders on the wrong side of the turnstile!

But, mobile Ventra Help Desks will be at selected stations starting Tuesday morning and evening. 

Ventra Mobile Help Desks will assist customers with replacing expiring cards, transferring balances to newly designed cards and answering general Ventra questions. 

Locations 

Morning assistance from 7 to 9 a.m.

  • Roosevelt
  • Logan Square
  • Garfield Green Line
  • Ashland Green/Pink Lines
  • Belmont 

Evening assistance from 4 to 6 p.m.

  • Clark/Lake
  • Lake Red Line
  • Ashland Green/Pink Lines
  • 95th Street
  • Chicago Red 

Customers can also stop by 567 W. Lake Street, second floor, from 9 a.m. to 4 p.m. 

The Ventra Mobile Help Desks will be at other locations and dates in January and will be posted online at ventrachicago.com. 

Learn more online or by calling Ventra Customer Service at 877.NOW.VENTRA (877.669.8368). 

NOTE: Expirations will continue monthly through 2022. 

Cards

  • Free replacement cards for registered Ventra Cards
  • Customers who previously registered their Ventra Cards online, which includes providing mailing and email addresses, receive email notifications two months before their cards expire.
  • The notifications encourage customers to make sure their address on file is current so they can get their free replacement card in the mail. Any existing balance on their old card is automatically transferred to their new card upon activating the new card. 

Unregistered Ventra Cards
For customers who purchased Ventra cards from vending machines or retailers and did not register online, they can do the following: 

  • Spending down their balance prior to expiration, and then purchase a new Ventra card.
  • Visit one of the Ventra Mobile Help Desks at select CTA rail stations, CTA Community Connection Bus to have existing balances transferred to a new card.
  • Visit the Ventra Customer Service Center at CTA headquarters, 567 W. Lake (Monday-Friday 8 a.m. to 4:30 p.m.) to have existing balances transferred to a new card. 

Newly designed cards
Timed with the expiration of original Ventra Cards, the CTA last month launched a newly designed, transit-only Ventra Card that has the same functionality and benefits Ventra customers are accustomed to. The cards are now available for purchase at vending machines, retailers and online. 

The debit card feature no longer available
According to the CTA, customer preferences analysis and habits showed that there was not significant demand for this underutilized feature and it is being discontinued. Riders currently using the prepaid debit option will be mailed a new, transit-only Ventra Card and options to transition to a new prepaid debit card completely separate from Ventra to which any funds in their accounts can be automatically transferred. 

If you have any questions or concerns about your Ventra Prepaid Debit account, feel free to call Ventra Money Network Customer Service at 888.824.8802.

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